OwnerRez markets itself as an elite vacation rental management software. With a wide range of tools covering everything from property management and channel management to messaging and accounting, the platform has the potential to streamline and automate many of the most nerve-racking tasks in the work of Airbnb hosts and property managers. But what exactly is OwnerRez? And is it worth it for different kinds of operators in the short-term rental industry?
In this OwnerRez review, we’ll take a closer look at OwnerRez’s key features, third-party integrations, ideal users, pricing, and user feedback from trusted review platforms. We’ll highlight what users appreciate most, where the platform falls short, and whether it delivers on its promise of high-performance vacation rental management.
Finally, we’ll wrap up with three top-rated alternatives and complementary tools for managers who want to explore more options.
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What is OwnerRez?
OwnerRez is a fast and flexible Airbnb management software that aims to cover the needs of small homeowners and large property managers alike. The platform offers a long-term foundation for vacation rental businesses that fully manages channel listings so that hosts and managers can focus on building their brand.
Paul Waldschmidt and Chris Hynes founded the company, headquartered in Seattle, WA, in 2009, two years after getting into the vacation rental business themselves. They realized that professional managers at the time charged too much and did too little, while there was no comprehensive tool to meet all the needs of DIY hosts. OwnerRez came as the product of their own need for comprehensive software to help them manage their growing portfolio.
Since then, the team has been working on positioning OwnerRez as an elite STR management software that works for both small- and large-scale operators. Currently, the platform can operate internationally and is a preferred partner of some of the best short-term rental websites like Airbnb, Vrbo, and Booking.com.
Who is OwnerRez best for?
OwnerRez tools have been designed with the intent of being able to cover the needs of both individual hosts and professional property managers.
The most common users of OwnerRez include:
- DIY Airbnb hosts with one or more listings advertised on different channels
- Local and national vacation rental property managers with small and large portfolios
- National and international short-term rental management companies working with investor clients
The combination of features and pricing, discussed shortly, make OwnerRez look like a good fit for diverse customers.
What is OwnerRez used for?
As one of the best short-term rental software platforms out there, OwnerRez can perform a wide range of functions that help hosts streamline day-to-day operations to save time to focus on more strategic aspects of running an Airbnb business.
Next, our OwnerRez review will go through the most important features provided by the product.
Channel manager
First and foremost, OwnerRez offers an Airbnb channel manager that facilitates the direct management of listings on major channels. As this is an in-house tool, connections with listings are fast, clean, and simple.
The OwnerRez vacation rental channel manager has the following features:
- Comprehensive synchronization: You can edit the daily rates, rules, availability, and content of your listings on OwnerRez for changes to be automatically pushed to channels.
- Rate comparison by channel: OwnerRez has testing tools that show your nightly prices on different channels together with what they are expected to be for pricing adjustments in line with market conditions and guest preferences.
- Instant bookings: You can accept bookings instantly to automate sales management and boost booking revenue.
- Use of your own credit card processor: You can use the channel manager to accept payments to your own credit card from various channels.
- Management from one dashboard: You can view performance data and manage all your properties from a single dashboard without the need to log into individual channel accounts.
Messaging
Guest communication is an important, yet time-consuming part of the workload of Airbnb managers and hosts. You have to provide guests with crucial information before, during, and after their stay and to respond to all their questions in a reasonable time to ensure 5-star reviews and good rankings on Airbnb and other platforms. To address this issue, OwnerRez offers dynamic messaging that brings all communication into a single, unified inbox and covers email, SMS, and channel messaging.
OwnerRez messaging provides the following:
- Templates: You can create custom templates to speed up communication.
- Triggers: Together with templates, triggers can be used to automate a large portion of guest communication based on events and times.
- SMS: OwnerRez allows you to text guests for speedy communication.
- Airbnb, Vrbo, and Booking.com messaging: Through integrations with the Airbnb API, Vrbo API, and Booking.com API, you can access the channels’ messaging centers from the OwnerRez dashboard to receive and send messages to guests.
Websites
Another core OwnerRez tool is the vacation rental website builder which helps hosts launch their own website for direct bookings. Unlike channel reservations, direct bookings come with zero commissions, so you are able to make more money from them.
The OwnerRez website builder focuses on functionality and speed rather than design only. In addition, the app offers a number of widgets that allow you to integrate different aspects of your website with the OwnerRez platform, such as availability, rates, bookings, and others.
OwnerRez also offers a WordPress plugin which means that you can connect your website built there with the vacation rental management software for smooth, unified operations.
Accounting
Unlike some competitors, OwnerRez has developed its own Airbnb accounting software that provides flexibility to hosts and managers.
The main features of OwnerRez accounting comprise:
- Use of your own payment processor: You can connect different payment methods for rent payments and financial management.
- Accounting tools for security deposits: OwnerRez has security deposit holds, refundable damage deposits (RDD), and damage protection insurance. This helps protect vacation rentals from excessive damage caused by guests.
- Taxes: The app can add tax line-items to quotes and bookings and send tax rules to channels based on the information set up by the host or manager.
- Reporting: Users can generate different types of financial reports that can be exported as Excel or CSV files.
Payment processing
OwnerRez allows customers to set up their preferred payment processing method. This includes both direct credit card processing and manual payments, such as checks or Venmo.
Property management system (PMS)
OwnerRez offers a property management system (PMS) tailored to the needs of vacation rentals and their managers. The system follows a trust/escrow accounting model where you can collect payments from guests in separate escrow bank accounts and make payouts to property owners.
The OwnerRez PMS offers the following:
- Revenue management: OwnerRez can be used to generate statements for the property manager and the owner to track earnings and expenses and to keep clients in the know.
- Expenses: Property managers can record items and attach proof for which owners need to reimburse them to boost transparency.
- Reports: OwnerRez can provide customizable reports to cover different needs for keeping track of the main Airbnb metrics.
- Portal access: Via the property management module, you can provide access to the platform to different users such as owners, managers, cleaners, and maintenance staff, based on the properties they should be able to view and manage.
Short term rental agreements
With OwnerRez, hosts and property managers can create, send, sign, and keep renter agreements to protect their property and themselves. They can use a default rental agreement offered by the platform or design their own versions.
STR agreements can be embodied in the booking process to ensure that guests are familiar with the house rules before check-in. Moreover, they get access to the real email address of the responsible guests instead of the proxy addresses created by booking channels for enhanced security. Agreements get automatically stored in OwnerRez for access at any point.
CRM
The OwnerRez property management CRM software helps manage, automate, and store all guest records for marketing purposes. In addition to having a way to obtain the real emails of guests for future marketing, the app also helps you collect, store, and host guest reviews so that you can use them across different platforms at any point in the future, no matter where they were originally left.
Reporting
With OwnerRez, you can generate many different reports including stay reports, summary reports, detail reports, booking statistics, occupancy, availability gaps, repeat guests, inquiry/booking volume, listing site performance, and property management reports. You can use these reports to analyze the performance of your properties and to report to owners to build trust.
What’s missing from OwnerRez
While our OwnerRez review reveals that the platform has a diverse suite of tools, some features that alternative solutions offer are missing. It’s important to understand what features OwnerRez does not provide when deciding if this is the right fit for your business needs.
OwnerRez does not have:
- Dynamic pricing: While you can make adjustments to daily rates and push them across different channels, OwnerRez does not have its own Airbnb pricing tool for automating dynamic pricing to address changes in the supply and demand for listings in the local area. This can be done via integrations with third-party tools like PriceLabs and Beyond.
- Team and task management: OwnerRez provides access to different team members, but it doesn’t have sophisticated team collaboration and task automation features for streamlining business operations.
- Guest review automation: With automated messaging, you can improve some aspects of the process of getting guest reviews, but OwnerRez does not have a dedicated review automation feature like some competitors.
- Guidebooks: OwnerRez does not help in the creation and distribution of personalized guidebooks for guests.
- Smart locks management: OwnerRez does not have a smart locks management module to automate the check-in and check-out processes.
- Short-term rental financing: The app does not provide access to specialized financing for improving vacation rental properties and growing Airbnb businesses.
It’s important to note that (almost) no PMS offers it all. Different platforms provide different features, so you have to choose the one that has the capacities that are most crucial for your business.
OwnerRez pricing
The cost of OwnerRez depends on the number of properties, with pricing starting at $40/month for one property and reaching $1,470/month for 500 properties. All subscriptions are monthly, with no long-term commitments. The basic plan includes access to the channel manager, team portal, and digital signatures.
The following features are available as add-ons:
- Property management
- SMS messaging
- Hosted sites
- Integrated sites and WordPress plugin
- Quickbooks integration
There is a 14-day free trial of the platform.
While OwnerRez does not charge setup fees for self-setup, with ProConnect services you can have the OwnerRez team do most of the setup work for you for a fee starting at $500 for up to two properties. Implementation is completed in 3-6 weeks in most cases and requires the involvement of the customer.
In sum, OwnerRez pricing is comparable to the costs of other top Airbnb management software options, but always check their website for the most up-to-date pricing.
OwnerRez integrations
To cover the functionalities that are not offered by its own proprietary tools, OwnerRez integrates with 100+ Airbnb host tools that are among the most popular solutions used in the industry.
OwnerRez direct integrations include:
- Booking channels: Airbnb, Vrbo, Booking.com, Google Vacation Rentals, Hopper, HomeToGo, FloridaRentals.com, Houfy, GuestSmiles, Whimstay, GlampingHub, Golightly, and others
- Dynamic pricing: Wheelhouse, PriceLabs, Beyond, Rented, DPGO, Rankbreeze, and Rategenie
- Door locks: Schlage, PointCentral, RemoteLock, Jervis, Lynx, i-Checkin, and others
- Guest communication: YourWelcome, Duve, Touch Stay, Chukin, Enso Connect, Dack, RedCarpet Host, Welcome Compass, and others
- AI: Besty AI, HostAI, HostBuddy AI, and AiPEX
- Housekeeping services: Turno, Breezeway, Tidy, Clyn, ResortCleaning, EZcare, and Operto Teams
- Insurance: Safely, InsuraGuest, Superhog, and RentalGuardian
- Automation: Zapier, Absolutely, and BeHome247
- Accounting: Quickbooks, Clearing, Hostfi, VRPlatform, and Owners
- Business intelligence: Key Data, Quibble, Moving Lake, TechTape, and Rentamira
- Devices: Minut, Stayfi, Ok2Charge, GuestView Guide, MasterMind Tech, and Wynd
- Websites: WordPress, Webready, Boostly, One Roof Designs, BuildUp, Creative Edge, and others
- Payment processors: Stripe, PayPal, Authorize.net, Payeezy, Ascent Payment Solutions, and others
This number and diversity of integrations is comparable with what other PMS platforms offer.
OwnerRez reviews: What customers say
OwnerRez has an average rating of 4.9/5 stars from 220+ customer reviews on trustworthy third-party websites. This is an excellent rating, albeit based on a relatively small number of reviews.
OwnerRez reviews are available on:
- Capterra: 4.9/5 stars from 230+ reviews
- G2: 5.0/5 stars from 23 reviews
- Trustpilot: 4.6/5 stars from 33 reviews
- BiggerPockets
Let’s have a look at the main pros and cons of OwnerRez that customers highlight in their online reviews of the platform:
Positive reviews of OwnerRez
With overwhelming positive reviews, customers have a lot of things to praise OwnerRez for. The most important benefits that stand out in OwnerRez reviews include:
Comprehensive solution for streamlining vacation rental operations
Many customers consider OwnerRez to be an all-in-one solution that addresses all their pain points when it comes to managing short-term rentals.
A verified reviewer wrote the following on Capterra:
“Fantastic! Definitely the best channel manageement system end-to-end with a superlative support team… I did a lot of research and even tried another channel management system before settling on OwnerRez. It's a very powerful platform for not only channel management but, through its best-of-breed integrations, facilitating every aspect of your SRT business.”
Similarly, Jenner shared her satisfaction with the OwnerRez capabilities on G2:
“Ease of use. Streamline (no other add ons needed) and comprehensive. API connect. Cost effective. Great Support. Everything on Owner Rez reservation system works; no glitches.”
A verified user praised OwnerRez on G2:
“OwnerRez software is awesome! I have been able to easily create my own direct booking site, manage my listings on multiple vacation rental sites in one place including photos, description, booking rules, pricing, and rental agreement, as well as keep track of all my booking records for financial reports.”
Carrie expressed her happiness with the platform features on G2:
“The OwnerRez tool is a HUGE time saver for us as it helps to automate, track and communicate with all our guests, both direct bookings and OTA bookings. We especially love how well it keeps our availability calendar synced across the four different OTA websites that we use to market our vacation rental home. We also love the reusable e-mail templates and triggers that make it easy to automate our communications while still personalizing them through special merge fields.”
User-friendly platform
A good number of customers find OwnerRez to be intuitive and easy to use.
Lauralee left this review on Capterra:
“Their user friendly software and superb customer service have allowed me to run my business with efficiency and excellence. I am very pleased and would highly recommend them to others!”
That’s what John wrote in his OwnerRez review on Capterra:
“I find OwnerRez to be very intuitive for me to use. After a couple weeks, I really felt like I could navigate and accomplish everything necessary to run my business.”
Louise’s review on Capterra reads as follows:
“Five Stars!!! - OwnerRez is a great company and a fabulous property management solution. Their platform is user-friendly, packed with essential features, and provides excellent customer support. Highly recommended for anyone looking to manage their vacation rental properties efficiently!”
Good pricing
For some users, one of the main attractions of OwnerRez is the competitive cost and the good value for money that the app offers.
Specifically, Lacey wrote this on Capterra:
“I love the many functions it offers, the ease of use, the customer support and help section, along with the forum, the price is outstanding and after trying out ALL the other options first, I can strongly say I wouldn't change a thing!”
Chandler left the following review on Capterra:
“OwnerRez is a cost effective and flexible PMS for vacation rental providers.”
Meanwhile, Ben shared his thoughts, also on Capterra:
“Great value for the price!”
Great onboarding process
Many OwnerRez customers have been impressed with the unmatched level of onboarding services. However, it’s important to note that the platform offers a paid setup service, so there is likely to be major differences between users who opt in for self-setup and team setup.
Sara shared her positive experience with OwnerRez on Capterra:
“My number one favorite thing about Ownerrez is it has an amazing, responsive customer service team! The onboarding one-on-one Zoom meeting was a game changer for me, as I'm an older generation and not as tech-savvy as I'd like to be. My questions that I've had, to date, have been thoroughly answered in a timely manner and with respect and encouragement. I believe my learning curve was greatly reduced because I was able to ask questions and get immediate feedback.”
Quenton’s review of OwnerRez on Capterra reads as follows:
“I love the transparency of the pricing and the onboarding process has been stellar.”
Kelly wrote this on Trustpilot:
“I am new to the STR side of the business but have been in real estate for about 10 years. I have never had such a thorough and complete onboarding experience in all these years. Lisa was patient, she took notes of all my action items and sent step-by-step instructions for each after the call, and she provided expertise in an area that was very overwhelming for me to start. I went into the call praying she'd be able to help get me off the ground, and left feeling empowered and in control of everything, instead of fearful I may overlook something critical. I am so glad I took the time to schedule the call!”
William left the following review on Trustpilot:
“The onboarding team was superb, attentive and available at any time. They had some great suggestions on how to make our listing more usable and valuable to our customers.”
Excellent customer support team
Finally, numerous hosts and property managers are highly satisfied with the services provided by the OwnerRez customer support team members during and after onboarding.
Kathy wrote the following on Capterra:
“The customer support is awesome, my questions are always answered quickly and with very knowledgeable support staff.”
Jason shared his impressions on Trustpilot:
“Many options for "How to" video's to cover anything required. Customer service chat with Adrielle was OUTSTANDING! She was so helpful and friendly and ensured that I had everything set up correctly to get the most out of my OwnerRez account.”
James praised OwnerRez customer support on Trustpilot as follows:
“I was particularly impressed with the 1.5 hours they spend on a video call to orient me and jump start onboarding. The rep was very knowledgeable.”
Negative reviews of OwnerRez
While the majority of OwnerRez reviews are positive, a number of users have pointed out areas where the platform could improve. These perspectives are valuable for prospective users to consider when evaluating whether OwnerRez is the right fit for their business.
Steep learning curve
Due to the platform's comprehensive features, some users note that onboarding and setup require time and patience—especially without hands-on guidance.
Bebe wrote this review on Capterra:
“You have to be willing to spend the time to learn it. Take one feature and master it. Be patient. Once you set it all up it works so amazingly well. It saves so much time and is so worth it at the end.”
Paul shares similar sentiments on G2:
“It's a lot to learn, especially if you are new to this tech.”
Richard’s review on Capterra reads:
“It's very full featured, so there is a definite learning curve to use it.”
Feature complexity and usability
Some customers mention that certain features feel overly complex or aren’t as intuitive as expected, which can make workflows slower or harder to manage.
Neverendingnurd reported this on Reddit:
“While I'm getting the hang of OwnerRez, it has some serious annoyances when it comes to API stuff.”
Axel left this review of OwnerRez on Capterra:
“My low review score comes from the fact that when it comes to marketing and direct bookings, OwnerRez pretty much fails. If you don't mind the majority of your business coming from the three main channels, then stick with OR. But if you have a multi-unit property, OR doesn't provide what you need.”
Technical bugs
A few users report experiencing bugs or sync issues that impacted bookings or created extra manual work, though these seem to vary in frequency.
Danielle expressed her dissatisfaction with OwnerRez on BiggerPockets:
“The interface is like a parody of overly complicated design. It took me a long time to set up in dribs and drabs, all while paying the monthly fees.
Now that it's up and running, I see glitches, and it's frustrating to have to go through pages of support just to find the setting that needs to be tweaked.”
A verified reviewer wrote this on Capterra:
“Although it has a good UI, there are always problems, and there are occasionally buttons or features that I don't need as much that clutter things.”
How reliable is OwnerRez?
To judge the reliability of the OwnerRez software, it’s best to check what experiences customers have had with it. Many users report that once they’ve set up the platform, it’s been stable and resilient with no down time. However, other customers have faced outages that affect their ability to manage their Airbnb properties and streamline operations.
Such discrepancies are commonplace when it comes to SaaS platforms, so they should not necessarily be seen as a red flag.
OwnerRez alternatives and complements
Based on our review of OwnerRez, the product has a number of valuable features that can help automate some of the most tedious activities in the management of short-term rentals. However, the lack of certain tools and the technical bugs highlighted by a number of customers mean that vacation rental operators looking for a robust platform with sophisticated functionalities might need to look elsewhere.
Following are the top three alternatives and complements to OwnerRez.
1. SummerOS
SummerOS is an asset intelligence platform that connects with OwnerRez and other PMSes to complement their capabilities for the most comprehensive experience for hosts and property managers. Whether you’re managing a few rentals or an entire portfolio, you can centralize data, boost operations, and automate processes to grow your business faster than ever before.
Designed by property managers for property managers, SummerOS offers the following advantages over other products:
- Centralized data and operations to manage smaller and bigger portfolios from a single platform
- Real-time data and analytics to track and optimize the performance of individual listings and entire portfolios
- Customizable Airbnb comp sets to compare performance to the competitors that matter the most to your business
- Readily available mechanisms to identify underperforming properties and work out strategies to enhance results
- Automated alerts and tasks for proactive management that eliminates operational issues and delivers the ultimate guest experience
- Advanced pro forma and underwriting capabilities to improve the financial health of your business
You don’t need to replace your property management system — you need a platform that works alongside it. SummerOS fills the performance gap with forecasting, comp analysis, and owner-ready insights that PMS tools weren’t built for.
🙌 Start a free trial today and discover how SummerOS turns your PMS into a complete growth stack.
2. Beds24
Beds24 is a close competitor of OwnerRez which offers comparable features. As another PMS platform, Beds24 helps hosts and property managers manage listings and bookings in a way that saves time while optimizing performance.
The most important Beds24 features include a channel manager, booking system, front desk system, automated workflows, communication tools, multi-property management, payment processing, and others. Importantly, both platforms lack a dynamic pricing tool, but they can be connected with apps like PriceLabs and Wheelhouse to offer this functionality.
Speaking of integrations, both PMSs work seamlessly with the most popular apps in the Airbnb industry to fill the gaps that their own tools leave.
Similar to OwnerRez, Beds24 pricing depends on the used features and number of properties but also on the number of booking channels. The cost starts at $17/month for one property, but this provides access to less tools than the most basic OwnerRez subscription.
3. Hostfully
Hostfully is an alternative to OwnerRez that is rather targeted at professional, larger-scale property managers but could also work for individual Airbnb hosts. This PMS aims to make short-term rental property managing more manageable.
The core Hostfully tools cover a channel manager, central calendar, unified inbox, direct booking website, automation features, analytics, and others. One feature that makes Hostfully truly stand out from OwnerRez and other competitors is the advanced digital guidebooks. This allows hosts and property managers to create personalized guidebooks to improve guest experiences while decreasing the need for communication with guests before, during, and after stays.
Both Hostfully and OwnerRez integrate with a good number of third-party tools to further facilitate the work of STR operators.
Hostfully pricing starts at $117/month for up to four properties, when billed annually, which makes it a more costly option for hosts with one or two rentals only. Moreover, if you want access to advanced guidebooks features, you need to pay separately though there is a free version of the tool which supports the creation of a single guidebook.
Is OwnerRez worth it?
Our OwnerRez review finds that it’s a reliable, well-regarded property management system that helps hosts and professional managers streamline day-to-day operations. The platform covers essential functions like channel management, direct bookings, guest messaging, and accounting workflows—making it a solid choice for operators seeking automation and control.
That said, OwnerRez doesn’t include some features out of the box—like dynamic pricing or task and team coordination—but it integrates with third-party tools that fill those gaps, allowing users to tailor their setup based on specific needs.
If you’re looking for a platform that complements PMS tools like OwnerRez and ties your entire operation together, check out SummerOS. Built by property managers for property managers, SummerOS acts as your revenue and data command center—centralizing portfolio performance, market comps, forecasting, and owner reporting in one place. It's the layer of strategic intelligence your PMS is missing.
🔍 Start your free trial today and see how SummerOS helps you turn your PMS into a performance machine.
