Guesty Review: Is Guesty Airbnb Management Software Worth it?

Jul 02, 2024, written by Dennis Shirshikov

Vacation rental owners who decide to manage their property themselves need the right tools in order to automate processes and improve performance. Guesty is one of the many short term rental property management software platforms that help hosts and professional property managers manage, automate, and streamline their business from a single place. But is Guesty worth it?

This Guesty review covers everything that owners and property managers need to know about the platform to decide if this is the best tool for their needs. 

Guesty Property Management System Overview

Guesty is a technology-based property management system (PMS) that is specifically designed for the needs of the hospitality industry and those who work in it. The platform provides a set of different tools that aim to optimize hospitality operations and maximize revenues for those managing Airbnb’s and other short term rental properties. In brief, the software aims to make listing on multiple websites easier, facilitate the management of multiple units, and bring all processes under one roof. This makes Guesty one of the best Airbnb management software solutions available on the market. Key tools provided by Guesty include a channel manager, a multi-calendar, and a unified inbox.

Guesty was founded in 2013 by brothers Amiad and Koby Soto, with headquarters in Covina, CA, under the name SuperHost. A year later, the company was rebranded to Guesty.

Guesty Airbnb Property Management System Pricing

Guesty runs a subscription-based pricing model. The cost depends on the number of properties, the included services, and the subscription duration. Both monthly and annual subscriptions are available, so owners can test if the platform is able to meet their needs before committing in the long term. Annual subscriptions benefit from discounted rates.

Guesty offers three plans to meet the needs of different vacation rental operators:

Add-on tools that are paid separately include:

Some of these add-on tools are available in bundles, such as:

Because of the multiple customization options, hosts and property managers need to get in touch with the Guesty team, discuss their needs, decide on the right plan and the required add-ons, and get a custom quote. It is not possible to estimate the total cost beforehand.

Who Guesty Airbnb Property Management System Serves Best

Guesty can be used by beginner and experienced Airbnb property owners who have a single rental, a few listings, or a number of investment properties. It can also serve the needs of small-scale to large-scale vacation rental property managers and hotel managers. Users can put a lot of work on autopilot through the available integrations, but they still need to be involved in the management of their properties and the coordination of their teams.

Guesty is not a good fit for short term rental property owners who expect passive income. Instead, they should hire one of the best Airbnb management companies in their market.

In terms of property types, Guesty can help with the management of:

How Guesty Vacation Property Management System Works

Guesty offers a range of different tools that help with various parts of the short term rental management process.

Guesty short term rental property management features include:

Guesty also offers the following add-ons:

Guesty Short Term Property Management System Integrations

In order to offer an all-in-one short term rental property management platform, Guesty integrates with more than 150 third-party tools from various categories.

Following are the currently available Guesty integrations:

Guesty Airbnb Property Management System Pros and Cons

Our Guesty review shows that the platform comes with many important advantages and disadvantages.

The main benefits of Guesty are:

The most significant drawbacks of Guesty are: 

Guesty Vacation Property Management System Reviews

Online Guesty reviews are available on:

Overall, Guesty has a strong online reputation with more than 1,000 reviews by hosts and property managers. Average ratings are good. Nevertheless, some complaints raise important questions about the capacities and the smooth operations of the platform.

Positive Guesty reviews highlight the ease of use, the powerful automation features, the pricing capabilities, the useful real-time information, the regular software updates, the robust integrations with third-party solutions, and the continuous customer support.

Problems that customers mention include false promises by sales representatives, very basic functionalities, poor integrations with booking channels, technical glitches, missing features, breach of contracts, and inadequate support.

Guesty Short Term Rental Property Management Alternatives

While Guesty might be able to meet the needs of many Airbnb hosts and property managers, there might be some that find the platform too complicated or the features not enough. That’s why we’ve gathered the top Guesty alternatives for owners and managers with different portfolios and expectations.

Lodgify vs Guesty

Lodgify is a short term rental PMS that offers features that are very similar to what Guesty offers. The main tools include a channel manager, dynamic pricing, booking system, reservation system, guest management, unified inbox, task management, website builder, automation, accounting, reporting, and analytics.

Lodgify is used by both individual hosts and property managers with portfolios of vacation rentals. It works with various types of properties that are similar to the Guesty coverage.

Lodgify has a clearer pricing system than Guesty. There are three different plans, with monthly, annual, and biannual subscriptions. The Starter plan starts at $16/month plus 1.9% of booking fees for one property, when paid annually. The Professional and Ultimate plans do not charge a percentage of the booking fee. Importantly, Lodgify has a 7-day free trial, unlike Guesty, so interested owners can get a feel of the platform before paying for a subscription.

Hostaway vs Guesty

Hostaway is an all-in-one vacation rental software system that helps hosts and professionals manage Airbnb properties more efficiently. Key Hostaway features include a channel manager, dynamic pricing, multi-calendar, multi-unit support, unified inbox, communication automation, review automation, task management, website builder, coupon management, financial reporting, analytics, and others. 

Hostaway has more solid marketing capabilities than Guesty but does not offer damage protection which is important in the vacation rental industry.

While Hostaway can be used by individual investors, the platform is generally geared towards property managers with multiple short term rentals in their portfolios.

Hostaway does not provide information about pricing which is entirely customizable. There is no free trial as onboarding takes 6-8 hours.

Hospitable vs Guesty

Hospitable is an Airbnb management software that helps hosts and managers put their vacation rentals on autopilot, similar to Guesty. The main features include a channel manager, manual reservations, direct bookings website, pricing synchronization, unified inbox, guest communication, task management, team collaboration, review management, reporting, and analytics. 

Hospitable integrates with fewer tools than Guesty, but it does cover the basic requirements of the hospitality industry. Both property owners and property managers can find value in Hospitable.

Pricing starts at $29/month for one property for the Host plan and $59/month for one property for the Professional plan. This is comparable to the Guesty pricing. However, Hospitable offers a 14-day free trial.

Bottom Line

A detailed Guesty review reveals that the PMS offers numerous important tools and features which can help property owners and property managers significantly decrease the time and effort that they need to put into managing their rentals. However, many key features are available as add-ons. 

Overall, the Guesty cost is likely to be high for managing multiple properties and for gaining access to all must-have tools. Moreover, Guesty is not a good fit for short term rental property investors looking for passive income. They would need to hire a full-service vacation rental manager instead.

This article was written by
Dennis Shirshikov

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