General Questions

What is vacation rental property management?

Vacation rental property management is a service that maintains and improves the vacation rental on behalf of owners. It includes the ongoing operation, marketing, maintenance, and promotion of a vacation rental, short-term rental or Airbnb property. 

Where is Summer property management available?

Summer management is available nationwide, however, Summer does not offer membership in certain locations where operational quality would be below our standard. The best way to find out is by submitting a property. 

What services does Summer vacation rental management offer?

Summer vacation rental management offers complete end-to-end management of vacation rental properties. This includes all aspects of home maintenance, cleaning, guest and host communications, and marketing, pricing and promotion of your property. 

In addition to these services, Summer offers separate design services for members that want professional design and furnishing of their vacation rental. 

Membership Questions

What is Summer membership?

Summer refers to its owners and hosts as members. Simply put, we refer to hosts as members because we are an invitation-only vacation rental management company. This means that many of the owners and their properties don’t qualify to join our management solution. 

Do all properties qualify for Summer membership?

Not all properties qualify for Summer membership and property management. This is driven primarily by home condition, market, revenue and most importantly - our ability to maintain operational excellence for the home.

Is there a minimum revenue to be considered for Summer membership?

We only consider properties that earn over $50,000 in annual revenue. We verify annual revenue in two ways. Owners can provide financial statements of past vacation rental performance or our in-house underwriting team can complete an analysis of the property.

Onboarding Questions

How long does the onboarding process take with Summer?

The onboarding process takes 2-4 weeks with Summer to be completed. This gives us and the owner ample time to inspect the property, get it ready for guests, and get the listing live. In the event that owners need additional time to furnish or otherwise improve the property, the onboarding process can be extended. 

Does Summer provide a smart lock?

Summer does provide a smart lock. This helps us operate the home and seamlessly let guests in. While there is some upfront expense associated with the lock and some additional time to set it up, we’ve found that there’s nothing worse than a guest not being able to access the property when they arrive. 

Will Summer take updated photos of the property?

In most cases, Summer will hire a professional photographer to do a shoot at the home. This happens after the home is both cleaned and stages for photography. This helps the home stand out on vacation rental booking sites and results in better bookings overall. If the owner has really high-quality photos already for an operating short-term rental we can skip this step in the onboarding process. 

Does Summer offer design services?

Summer does offer professional design and furnishing services with our in-house design team. This is not required for homes that are already furnished and designed and is a separate service from property management. You can find more information (and before and after photos) on our page dedicated to Summer Furnishing and Design. 

Can I keep my listing and have Summer co-host the property?

Unfortunately, we don’t offer co-hosting services. There are a number of reasons, but the primary reason is that we haven’t seen properties that are co-hosted significantly outperform the market on reviews and revenue like the properties we fully host do. 

I’d like to place a minimum rate restriction on my property, is that allowed?

Simply put, yes you can. However, we don’t recommend doing so, operationally we want to avoid underpricing your property because no one wins in that scenario. Our internal revenue and pricing team manages the pricing of properties and reviews it daily. 

Operational Questions

How does Summer manage vacation rentals?

Summer manages vacation rentals with extreme care and attention to details. This means fast response times, consistent cleaning, and regular maintenance and inspections of the property. With rare exceptions in brand new markets, Summer has a team of both maintenance staff and dedicated employees that oversee local portfolios. 

Does Summer have staff in my local area?

Absolutely. Summer builds strong relationships in markets that we are entering and operating in with maintenance teams, cleaners and of course dedicated local managers. Each property gets dedicated resources and attention to ensure that it’s always guest ready and well taken care of. 

Can Summer use my existing cleaners?

Summer can onboard your existing cleaners, especially if you have a good ongoing relationship with them. In many cases, we’ve found that existing cleaners charge much more than local competition which could result in lower overall revenue. During the onboarding process hosts are presented with local options for cleaners.

How do I know my property will be safe with guests?

Summer puts a number of security measures in place at the home to monitor noise, wifi connections and during the booking process to avoid unwanted guests in the property. We also have a built in procedure for resolving any immediate guest issues involving parties, extra guests and anything else in violation of the booking and local laws and requirements.

How does Summer handle emergency situations?

Summer has a number of protocols in place that we’ve tested over our combined decades of management experience. These protocols are meant to de-escalate any emergencies, resolve any immediate issues for guests and hosts and take care of the home. If you’re concerned with anything in particular it’s best to discuss it with the membership team.

Does Summer cover properties with hot tubs and pools?

Absolutely! In many cases we’ll even advise owners to invest in a pool or hot tub if we think there is a significant return on investment for the property. 

How does Summer price its vacation rental properties?

Summer uses a combination of dynamic pricing and individual pricing reviews. All properties are reviewed daily and aligned with any events or demand driving activities. In the event that local demand is falling pricing will be adjusted and promotions provided to have the property booked at a reasonable rate. 

Do you have Summer team members in the markets?

In most markets Summer has team members present that can be out to the property within an hour. The exception is in new markets where we are still building a presence. Summer does not onboard homes if there is no clear action plan for getting local staff during the onboarding process to oversee the home.

Can I control how much you charge guests for cleaning?

This is explained in more detail below, however, we charge guests the cleaning fee that we pay. Since Summer does not earn any fees from the cleaning we are incentivized to keep the cleaning fee low. 

Who is my main point of contact?

During the initial membership application, your primary point of contact will be the membership coordinator. After a contract is signed you will be assigned a dedicated onboarding coordinator that will help onboard your property. When your property is onboarded, the operations team provides ongoing support for any additional questions, requests or concerns that you have. Note, there are no hold times or automated messages, you can text or call our membership support team at any time. 

How often is the home checked outside of housekeeping?

The home is regularly checked by our staff for housekeeping, routine maintenance, and amenity maintenance. We also inspect the home prior to onboarding to complete a full inventory and continue to complete inspections in order to ensure that the home is guest ready for the next booking. 

I want to access my house when I want, can I do that?

Unfortunately, there are numerous rules and laws safeguarding the privacy of our guests in the home. You are welcome to book time on the calendar which we can block off for personal use. Spontaneous visits to the home are not allowed. 

What does the consumables fee cover?

The consumables fee we charge is $25 per reservations. This gives us the ability to replace linens, coffee, toilet paper, shampoo, conditioner, soap and a number of other consumable items in the home so that each guest gets a fresh experience. 

Financial Questions

How much does Summer Airbnb management cost?

Summer Airbnb management fees start at 20% for hosts around the country. The final pricing you are offered is based on the location and performance of the property amongst other factors. This is based on the booking revenue without including the cleaning fees, whereas other property managers include the cleaning fee as well making it comparably lower. 

How often do I get invoices and reporting from Summer?

Invoices are provided monthly to Summer hosts which detail all of the earning and charges that took place throughout the month.